BNK Financial Group adopted the following Privacy Policy to protect the personal information of data subjects and to handle related complaints efficiently, in accordance with Article 30 of the Personal Information Protection Act.
Purpose of Processing Personal Data
BNK Financial Group is committed to protecting personal information and safeguarding the rights of data subjects. All personal information processed by the BNK Financial Group is collected and retained either on the basis of relevant laws and regulations or with the consent of the data subject, and is used for its internal management purposes.
Retention Period of Personal Data
BNK Financial Group processes and retains customer information for the period necessary to comply with legal obligations, maintain liability, or preserve its evidentiary value in accordance with applicable laws and regulations. Moreover, personal information is collected, used, and retained only within the period consented to by the data subject and within the duration legally permitted under relevant laws and regulations.
Disclosure to Third Parties
Customer personal information processed by BNK Financial Group is provided only to its affiliates to the extent permitted by the relevant laws such as the Financial Holding Companies Act.
Outsourcing of Personal Information Processing
When outsourcing the processing of personal information, BNK Financial Group clearly stipulates and supervises compliance with relevant data protection laws, prohibition of third-party disclosure, and the responsibilities of the entrusted parties. The terms of such contracts are retained in written or electronic form.
Rights and Obligations of Data Subject
- ① Data subjects may exercise their rights at any time to access, correct, delete, or suspend processing of their personal information.
- ② These requests, stated in subparagraph ①, can be submitted in writing, via email, the internet, or by telephone, where BNK Financial Group will respond without delay.
- ③ If a data subject requests correction or deletion of inaccurate personal information, BNK Financial Group will suspend the use or provision of the relevant information until the correction or deletion is completed.
- ④ The above rights may also be exercised by a legal representative or authorized proxy, provided that a power of attorney is submitted.
- ⑤ Notwithstanding subparagraph ①, BNK Financial Group may notify the data subject and refuse requests for access or suspension of processing in any of the following cases.
- 1. Where there is a special provision in the law or it is unavoidable to comply with legal obligations;
- 2. Where there is a risk of harm to the life or body of another person, or a risk of unjustly infringing the property or other rights and interests of another person;
- 3. Where it would be difficult to perform a contract with the data subject, such as the provision of agreed services, and the data subject has not clearly expressed an intention to terminate the contract
Information Collected
BNK Financial Group collects and processes personal information, including name, unique identification number, address, contact information, and email address, for the purpose of providing customer services of its affiliates and managing internal human resources.
Installation•Operation and Refusal of Automatic Personal Data Collection Device
- ① BNK Financial Group uses cookies that store and retrieve user information to support website usage and provide personalized services.
- ② Cookies are small text file sent by the server operating the website to the user’s web browser and is stored on the user’s hard drive.
- ③ Cookies are used to analyze user’s visits and usage patterns, frequently searched terms, and secure connection status, to provide optimized information to users.
- ④ Users have the option to accept or refuse the installation and operation of cookies. In Internet Explorer cookie settings can be managed by selecting [Tools] → [Internet Options] → [Privacy] in the browser’s top menu.
- ⑤ Users may refuse to accept cookies; however, of cookies are disabled, it may be difficult to use customized services.
Destruction of Personal Information
BNK Financial Group permanently deletes electronic personal information and destroys paper-based personal information by shredding or incineration when the retention period has expired or when the personal information is no longer necessary for the purpose of processing.
Safeguard & Security of Personal Information
To ensure the security of personal information, BNK Financial Group securely processes electronically handled personal data through measures such as firewall installation, access control, and encryption. Personal information processed in paper form is stored and managed in secure safes or cabinets equipped with protective devices, and access is only provided to the authorized personnel, ensuring strict management and control.
Revision of Privacy Policy
If any changes are made to this Privacy Policy, the BNK Financial Group will continuously disclose the amendment date, the effective date, and the revisions.
Complaints against Violation of Privacy
BNK Financial Group operates a dedicated department to handle remedies, complaints, and inquiries related to personal data breaches or other infringements of rights, and is fully committed to protecting the rights and interests of data subjects. If you experience a personal information breach, require consultation, or need further assistance, you may also contact the following external organizations:
- Personal Information Dispute Mediation Committee (www.kopico.go.kr/Call 1833-6972)⋅
- Korea Internet & Security Agency, Privacy Infringement Report Center (privacy.kisa.or.kr/Call 118)⋅
- Cyber Investigation Division, Supreme Prosecutors’ Office (www.spo.go.kr/Call 1301)⋅
- Cyber Bureau, Korean National Police Agency (cyberbureau.police.go.kr/Call 182)⋅
Personal Information Protection Officer
BNK Financial Group designates a Personal Information Protection Officer in accordance with the Personal Information Protection Act.
| Category | Personal Information Protection Officer | Grievance Handling Department |
|---|---|---|
| Name/Department | Seong-Wook Park/Head of Group AI & Future Value Division | AI Digital Strategy Department |
| Contact Number | 051-620-3107 | 051-620-3194 |
- Privacy Policy V10.0
- Privacy Policy Revision Notice Date: 2025.07.21
- Effective Date of Privacy Policy: 2021.01.01
